Today I heard a woman named Kristin Sweeting Morelli say something that rocked my world. “Shame can only live in darkness.” She said it in the context of people — of women in particular — keeping to themselves the things they were most ashamed of about themselves and their experiences, whether they were at fault or not. Shame doesn’t belong only to the miscreants, the cheaters, the liars, the politicians. Everyone carries shame about something in their lives, and in our world today, women feel shame surrounding so much. Shame for being fat. For being old. For being educated. For…
I admit it: I can be a finicky customer. Not the demanding, unreasonable kind that causes scenes or unnecessary drama, but one that expects companies to deliver excellent customer service, because that’s what’ll keep me coming back. Since I’ve spent a lot of time living in Europe (Italy especially), and service standards there are very different, I think the experience has made me even more aware of the issue when I’m back home. In American society where clients are also expected to respond to service professions with monetary reward (i.e., tips and future business), we…
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