I admit it: I can be a finicky customer. Not the demanding, unreasonable kind that causes scenes or unnecessary drama, but one that expects companies to deliver excellent customer service, because that’s what’ll keep me coming back. Since I’ve spent a lot of time living in Europe (Italy especially), and service standards there are very different, I think the experience has made me even more aware of the issue when I’m back home. In American society where clients are also expected to respond to service professions with monetary reward (i.e., tips and future business), we…